|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept credit card payment.
We accept Visa, Mastercard, American Express, Delta, Switch, and Maestro. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Shipping and handling is charged at a rate of £8.00 for any order below £50.00, and is free for any order above £50.00. This is for the mainland UK only - for elsewhere please contact us.|
|Delivery Schedule Most items are kept in stock and will be delivered within 2 working days. Goods are delivered by carrier and will need to be signed for.|
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK, 20% VAT is included in the prices. If you would like to buy from outside the UK, please contact us.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01738 447808 (International +44 01738 447808) or fax us on 01738 447456 or write to us at:|
54-56 Victoria Street
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|
We operate a 7 days returns timescale, in line with The Consumer Protection (Distance Selling) Regulations 2000 for non-perishable products [eg: bears]. These products can only be returned within the seven days if they are in a `as new` condition, and if sent out back to us sealed to a satisfactory condition. The seven days starts the day after the goods are received by you, the Consumer, and under this legislation you are only required to pay the cost of returning the goods if you exercise this right to cancel.